MusicNotes.com frustration Aug29 '04

Tired of entering my credit card over and over, I have given up, and now I am left frustrated and without my purchase.

MusicNotes.com should purchase a copy of Defensive Design for the web. Then maybe they wouldn’t lose new customers, like myself.

Here was my crisis point:

My crisis point at MusicNotes.com

I tried many times to re–enter my information, but every time I got the same message. And all I wanted was a simple $5.00 download!

Update: I went over to SheetMusicDirect.com, and I successfully purchased what I wanted... The piano tab for Amsterdam, by Coldplay.

Categories: Usability , Web Sites

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matthom is published and produced by Matt Thommes - an independent publishing enthusiast, mobile blogger, content creator, informative writer, web developer from Chicago. Never one to conform, Matt intends to promote the effect the web has on our lives, in an effort to intensify, instruct, and clarify all that is happening around us.

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