Google Video refund update Aug22 '07
A couple of weeks ago I mentioned Google Video sending me a Google Checkout bonus for videos that will soon cease to exist.
I didn't realize that a full refund (to my credit card, and not for an arbitrary Google Checkout purchase) might have been a more considerate approach.
An update to the Google Blog discusses this "oversight" on Google's part.
We planned to give these users a full refund or more. And because we weren't sure if we had all the correct addresses, latest credit card information, and other billing challenges, we thought offering the refund in the form of Google Checkout credits would entail fewer steps and offer a better user experience. We should have anticipated that some users would see a Checkout credit as nothing more than an extra step of a different (and annoyingly self-serving) kind. Our bad.
Apparently a lot of former Google Video users wrote-in to complain. I wasn't one of them, but I see their point.
So now, here's what I get:
- A full refund to a credit card of my choice.
- The Google Checkout bonus.
- An extended viewing period for all Google videos purchased.
This is great, and I appreciate the customer service explanation, but I really just want the video in a compatible format. I'm sure there are dozens of licensing bullshit issues involved, so I'll just leave it be.
Categories: Customer Service 
, Google , Videos
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matthom is published and produced by Matt Thommes - an independent publishing enthusiast, mobile blogger, content creator, informative writer, web developer from a suburb of Chicago.
Never one to conform, Matt intends to promote the effect the web has on our lives, in an effort to intensify, instruct, and clarify all that is happening around us.
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