Support an investigative resource; not a crystal ball

Mar 13, 2010. As a support rep, I am often asked why I do not have an immediate resolution, or "matter-of-fact" answer to any question presented by the particular client.
Filed under: Rants, Technical, Perspective

Twitter as architecture

Feb 26, 2010. Twitter is striving to be what all other social networks require to function, and what it means to be connected and social.
Filed under: Twitter, Social Networks

Indirect features are most important

Feb 23, 2010. The most successful services are the ones that combine reliability, simplicity, and uniqueness into something that changes society, and the world.
Filed under: Software, Features, Society

Google Bugz

Feb 18, 2010. Google Buzz has only been out about a week now, and surely more changes are apt to come, so I shouldn't be so quick to judge, but I have a few gripes with the service that I hope get resolved over time.
Filed under: Google Buzz, Bugs, Design

New noise: status updates hit Gmail

Feb 15, 2010. With Google's recent release of Buzz, Gmail now includes email, instant-message, and social network updates in it's web interface.
Filed under: Social Networks, Gmail, #fb

Site redesign

Feb 13, 2010. I've just launched a re-designed site, which is the first time in many years. I don't even recall when the previous design went into place. All I know is it's been the same for a *long* time.
Filed under: Development, Code, Design

SMS API pricing: Twilio vs. TextMarks

Feb 09, 2010. It seems the only obvious difference between the two services is the how pricing works. I'm still waiting for Google to enter the "SMS API" fray.
Filed under: Twilio, TextMarks, SMS, API

Linked-in soon to be the "it" network?

Feb 03, 2010. What will be the next "it" network? What existing, or new network will take that sharp turn and take a meteoric rise to recognition and popularity?
Filed under: Trends, Social Networks

iPad: it's meant for the future

Jan 30, 2010. It's a futuristic device that is ahead of it's time, but it's time will come soon, and *fast*. And then we'll all forget about this initial backlash against it.
Filed under: iPad, Apple, Products

My initial Apple iPad thoughts

Jan 28, 2010. I expected a concept from Apple - a whole new way to perceive personal computing. Instead we just get a new *product* - beautiful to look at and interact with, but what real function is it serving?
Filed under: Apple, Products, #fb